Treating Customers Fairly

PRIVACY POLICY

Staebler Insurance is committed to respecting your right to privacy and safeguarding your personal information. Learn more.


CUSTOMER SERVICE POLICY

In addition, our organization is committed to ensuring that goods and services are offered in a way that respects the dignity and independence of people with disabilities. Learn more.

Additional resources are available here (files open as PDFs): RIBO Fact Sheet | CISRO Principles of Conduct for Intermediaries


COMMISSIONS

Our brokerage income is earned from commissions that are part of your insurance premium.

It is natural to wonder if this presents us with a conflict of interest; after all, the bigger the premium, the more commission comes to us.

Staebler is firmly committed to getting the best deal for our clients without any consideration to the amount of commission earned. We are bound by industry regulations and our core values do not allow us to consider commission when placing clients’ accounts.

Why would we do that? We believe that when we do the best broker job for you by negotiating with the insurance companies for the best value proposition, we will earn your trust and confidence, and that will ultimately work in our best interest.

We know that keeping our clients for the long term and having you recommend us to your friends and family are keys to our success.

A complete list of Insurance Companies that we represent is available upon request. Please contact [email protected] or 519.743.5221 for more information


STAEBLER’S TOP INSURERS

 

Standard Commission Range

(Auto)

Standard Commission Range

(Property & Casualty)

 ABEX INSURANCE

10%–20%

 AIG

5%–12.5%10%–20%

 AVIVA*

5%–12.5%10%–20%

 CAA INSURANCE*

5%–12.5%10%–20%

 CHUBB

5%–10%10%–15%

 CHUTTER UNDERWRITING SERVICES

10%–20%

 CNA*

5%–12.5%10%–20%

 ECHELON*

5%–12.5%10%–20%

 ECONOMICAL (Definity)*

5%–12.5%10%–25%

 FORWARD INSURANCE

10%–20%

 GORE MUTUAL*

5%–12.5%10%–20%
 HEARTLAND*5%–12.5%10%–20%

 LYNX UNDERWRITERS

10%10%

 NORTHBRIDGE (Zenith)*

5%–12.5%10%–20%

 ODIS UNDERWRITING

10%–20%

 OLD REPUBLIC CANADA

5%–12.5%10%–20%

 OPTIMUM*

5%–12.5%10%–20%

 PEMBRIDGE*

5%–12.5%10%–20%

 PREMIER GROUP

12.5%10%–20%

 TRAVELERS*

5%–12.5%10%–20%

 TOTTEN GROUP

10%–20%

 TRISURA*

10%–25%

This commission percentage is paid annually for both new business and renewals. Should there be an increase in the commission schedule we receive from your insurer, or, any other material change that affects compensation arrangements, we will notify you.

 

Contingent Profit Commissions (CPC)

In order for us to maintain strong relationships with quality insurers we work with each to provide the type of business they desire. The insurers noted above with an asterisk recognize our efforts through a Contingent Commission contract. Payment of this Contingent Commission depends on a combination of growth, profitability (loss ratio), volume, retention and increased services that we provide on behalf of the Insurer. It is based on our entire portfolio of business with that insurer and not on individual policies. Contingent Commission is not guaranteed.

 

OTHER INCENTIVES

On occasion, insurance companies offer rewards, promotions, or other incentives to the brokerage as part of ad hoc marketing and sales campaigns. These incentives are not guaranteed and do not interfere with our obligations to our clients. Staebler is committed to remaining independent and not allowing additional incentives to persuade our decision making. Industry regulations and our core values mandate we always maintain our clients’ best interest during every transaction.

 

PREMIUM FINANCING

Staebler Insurance offers premium financing services to customers through financing partnerships. Generally, for financing contracts of values in excess of $250,000, financing arrangements are made with FIRST Insurance Funding of Canada. Staebler Insurance receives a portion of the financing fee collected by FIRST. Generally, for financing contracts of values less than $250,000, financing arrangements are made with Stable Premium Financing Ltd. Stable Premium Financing has some common ownership to and is an affiliated company with Staebler Insurance.

In certain circumstances, Staebler Insurance may engage with additional financing partners to facilitate premium financing arrangements for customers. In those circumstances, it is common that Staebler Insurance receives a portion of the financing fee collected.

 

INDUSTRY SOURCES

Our disclosure commitments are made in the best interest of consumers. We encourage you to also consult the commitments made by the insurance industry and individual companies by consulting their websites or other available information.

 

EQUITY POSITIONS

H.L. Staebler Company Limited is privately owned and no insurance company or financial institution has any ownership in the brokerage.